DiPietro's Accessible Customer Service Plan Is All Inclusive
Dedicated To Providing Goods and Services to People with Disabilities

 

Accessible Customer Service Plan

 

DI PIETRO FRESH MEAT AND DELICATESSEN LTD. is committed to excellence in serving all customers including people with disabilities.

Dipietro's is a caring, Cambridge business with a sense for service excellence and community responsibility. Please read our Accessible Customer Service Plan.

 

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices used by customers  with disabilities while accessing our goods or services.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

 

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.

 

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, DI PIETRO FRESH MEAT AND DELICATESSEN LTD. will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed at Front Entrance.

 

Training

 DI PIETRO FRESH MEAT AND DELICATESSEN LTD. will provide training to all employees, volunteers and others who deal with the public or other third parties on our behalf. The training will be provided to staff immediately and upon new hiring.

 

Training will include:

 

•    An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
•    DI PIETRO FRESH MEAT AND DELICATESSEN LTD.’s plan related to the customer service standard.
•    How to interact and communicate with people with various types of disabilities.
•    How to interact with people disabilities who use and assistive device or require the assistance of a service animal or a support person.
•    What to do if a person with a disability is having difficulty in accessing DI PIETRO FRESH MEAT AND DELICATESSEN LTD.’s goods and services.

 

Staff will also be trained when changes are made to our plan.

 

Feedback Process

Customers who wish to provide feedback on the ways DI PIETRO FRESH MEAT AND DELICATESSEN LTD. provides goods and services to people with disabilities can E-mail : Bruno5@bellnet.ca. All feedback, including complaints, will be directed to Bruno D Pietro. Customers can expect to hear back in 7 days.

 

Modifications to this or other policies

Any policy of DI PIETRO FRESH MEAT AND DELICATESSEN LTD. that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.